I understand you are having some issues with Passport. From what I can see on our end, you should be all set. If you are having technical issues, unfortunately that is beyond the Membership departments scope so I would suggest contacting PBS Help. Their phone number is 1-855-996-9633 or you can go to their website at www.help.pbs.org.
I hope this helps and if you have any further questions or concerns regarding your membership, please don’t hesitate to contact us.
Have a great day and thank you for your patience and support!